Our Proven Process

You can count on consistent, exceptional customer service and workmanship thanks to the proven process we follow with each opportunity. These steps ensure our team is working to provide the best experience possible for our customers.

Evaluate

  • Ask the right questions and understand the customer’s need

  • Conduct a thorough measurement and site inspection

  • Share optimal solutions and help customers identify the best options

Propose

  • Present and discuss proposal

  • Review project timing

  • Follow-up to address any questions

Execute

  • Confirm project timeline

  • Perform high-quality installation

  • Update customer on progress

Assess

  • Conduct thorough walk-through to assess installation

  • Fully address any punch-list items right away

  • Confirm the customer is completely satisfied and thrilled!

Follow-Up

  • Check-in with the customer months after installation to ensure continued satisfaction

  • Serve as an ongoing resource for all flooring-related matters, including maintenance